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You are either using IE7.0 or have turned on the Compatibility View for IE8.0 and above.
For best user experience, you are advised to perform one of the following:
1. If you are on IE8.0 and above, it is recommended you use the latest Internet Explorer with Compatibility View turned off.
a. From IE --> Goto Tools --> Select Compatibility View Settings --> Ensure Compatibility View is unticked.
b. Remove the URL : itrade.cgsi.com.sg inside Compatibility View settings window by selecting "Compatibility View Settings".
c. Close all browsers and open new browser to try again.
2. If you are on IE7.0, you can download the latest IE here.
3. Alternatively, you can use other supported browsers such as Mozilla Firefox, Google Chrome, Safari and Opera to access our website.
Q1. How do I know that my trades have been executed?
You can check the status of your trades through your Trading Representative or online through CGS iTrade (applicable only for orders keyed via CGS iTrade). A contract statement stating the securities transactions executed for your Cash Trading Account will be dispatched to you on the next trading day.
Q3. How can I request for an increase of my trading limit?
You can request for an increase in your trading limit by calling your Trading Representative. You may need to provide a copy of the relevant documents for credit assessment.
Supporting documents for assessment purposes include:
Latest CDP monthly or quarterly statements.
Latest bank account statements.
Latest fixed deposit statements.
Alternatively, you can arrange to deposit funds to your CGS Trust Account to support an increase in trading limit.
All requests for increase in trading limit is subject to our Credit Control Department's approval.
Q4. What is the Trading Hours of SGX?
Trading sessions are held daily from Mondays to Fridays between 09.00am – 05.00pm. In addition, there is an Pre-Open Routine (08:30am – 09:00am) and Pre-Close Routine (05:00pm – 05:16pm). There is no trading on Singapore public holidays. When a holiday falls on Sunday, the following Monday will be a public holiday.
Trading on the eves of Christmas, New Year and Chinese New Year will be from 9:00am to 12:00pm. The Opening Routine will be from 08:30am to 09:00 am and the Closing Routine from 12:00pm to 12:16pm.
Full Day Trading
Start
End
Opening Routine
Pre-Open
08:30am
08:58am-08:59am*
Non-Cancel
08:58am-08:59am*
09:00am
Trading
Open
09:00am
12:00pm
Mid-Day Break
Pre-Open
12:00pm
12:58pm-12:59pm*
Non-Cancel
12:58pm-12:59pm*
01:00pm
Trading
Open
01:00pm
05:00pm
Closing Routine
Pre-Close
05:00pm
05:04pm-05:05pm*
Non-Cancel
05:04pm-05:05pm*
05:06pm
Trade at Close
05:06pm
05:16pm
Close
05:16pm
Half Day Trading
Start
End
Opening Routine
Pre-Open
08:30am
08:58am-08:59am*
Non-Cancel
08:58am-08:59am*
09:00am
Trading
Open
09:00am
12:00pm
Closing Routine
Pre-Close
12:00pm
12:04pm-12:05pm*
Non-Cancel
12:04pm-05pm*
12:06pm
Trade at Close
12:06pm
12:16pm
Close
12:16pm
* The Pre-Open/Close phase ends randomly at any time within this one minute window and the Non-Cancel phase begins immediately after.
Q5. What is the mid-day break?
Instead of continuous trading from 09:00am – 05:00pm, there will be a mid-day trading break from 12:00pm to 1:00pm, during which orders will not be matched. That is, trading on SGX ST will be divided into two sessions: a morning session from 09:00am to 12:00pm and an afternoon session from 01:00pm to 05:00pm.
Q6. How is the mid-day break beneficial to me?
The mid-day break may allow your trading representatives to better engage you. In addition, you may have more time to digest company announcements made during the lunch break.
Q7. What will happen to my orders during mid-day break?
If you have orders queuing in the order book prior to the start of the mid-day break, these orders will continue to rest in the order book.
During the pre-open phase, you can submit new orders, cancel or modify existing orders but there will not be order matching. You can get an indication of the market level with the publication of the Indicative Equilibrium Price (IEP) which is the price at which orders would be executed if auction matching was to occur at that point.
During the non-cancel phase, you will no longer be able to enter, modify and cancel orders and orders will be matched at a single price derived by the same algorithm used to calculate the IEP. If your order is not matched during the non-cancel phase, it will be carried through to the afternoon trading session.
Q8. How do I place an order?
You can place your orders via the phone through your Trading Representative or go online through https://itrade.cgsi.com.sg/ .
1. Search for the Counter
2. Click on Buy (or Sell)
3. Enter the Price and Quantity you wish to trade on
4. Select the Settlement Currency and Payment Type
5. Click Submit and Confirm the order.
6. Enter the Password
7. Once confirm, the order will be submitted to the exchange for execution
8. You can check your order status via the Orders Book
For Foreign markets:
Please refer to table above for the foreign markets trading time
For assistance on US orders, you may contact our Night Dealing desk at (+65) 6232 5888 during US trading hours.
Q9. Can I trade in Singapore shares if I do not have a CDP securities account?
No you cannot. CGSI will not be responsible for any consequential failed trades, costs, expenses and losses whatsoever incurred.
Q12. What is Board Lots size?
Board Lots is the standard number of shares as a trading unit defined by the respective exchanges. Please see below table.
Exchange
Board Lots
SGX
Most equities are traded in 100 shares.
Click here for more information
BURSA
Most equities are traded in 100 shares
Hong Kong
Most equities are traded in 500, 1000 and 2000 shares
US
Most equities are traded in 100 shares
IDX
Most equities are traded in 500 shares
SET
Most equities are traded in 100 shares
Note:
There are some exceptions to each Exchanges
CGS iTrade will check your Board Lots quantity upon submitting order.
Q14. What are the type of Credit Control available for CGSI?
Credit Control
Description
Cash
Once your Cash Trading Account is successfully opened with CGSI, we will be assigning your BUY and SELL limits for trading.
The limits will be based on the credit assessment on the information provided during your account opening process.
You may contact your Trading Representative for clarifications on your trading limit.
Margin
Deposit shares as collateral
a. LOCAL - buying limit is 2.5 times your share collateral
b. FOREIGNER - buying limit is 1.5 times your share collateral
Deposit cash as collateral
LOCAL - buying limit is 3.5 times your cash deposit
FOREIGNER - buying limit is 2.5 times your cash deposit
For more information click here.
SBL
Enjoy a borrowing limit of at least two times of your collateral and capitalize on market movements
For more information click here.
Q15. What is the penalty imposed for short-selling in SGX? Penalty for Failed Settlements on T+3.
A trade is deemed to have failed settlement if the buying-in for the shortfall is unsuccessful by the end of T+3. SGX will impose a penalty of $1,000 or 5% of the value of the failed contract that was not bought in (whichever is higher) at the end of T+3. The existing arrangements for SGX to consider appeals for the waiver of this penalty will continue. Details on Click Here.
Q16. What is the counter Broker code found on the order log for SGX?
Counter Broker code lets you know who the brokers that matched your SGX trades.
Please click here for the full list of the Counter Brokers.
Q17. What is Marking of Sell Orders?
From 11 March 2013, SGX will require the marking of sell orders on its securities markets to further enhance transparency of market activities. SGX will publish daily reports on the total value and volume of short sales for each counter the next trading day, based on short sale data collected on the previous trading day. This means that you must indicate whether your sell order is a short sell or normal sell order, based on your known position.
If you incorrectly indicated a sell order and it has been executed, you must inform your Trading Representative to correct the order by 2pm the next trading day.
It is your responsibility to ensure that the sell order is accurately indicated. Under Section 330(1) of the Securities and Futures Act, it is an offence to deliberately make an incorrect indication as this may be construed as an attempt to manipulate the market or as intentional false reporting to SGX.
Q19. Does that mean SGX is banning Short Selling?
No, SGX is not banning short-selling. SGX recognizes that short selling generally plays an important role in markets as it allows for more efficient pricing of securities and facilitates hedging activities.
Q20. I have marked my sell SGX orders wrongly and the orders have been executed. Can I modify the order later?
Yes, you can approach your Trading Representative (TR) to correct your sell orders by 2:00pm the next trading day if the orders have been executed. Do note that you are expected to accurately correct the quantity of the sell orders.
SGX to introduce reduced board lot size from 19 January 2015
Q22. What is the change?
Singapore Exchange (SGX) will be reducing their standard board lot size of securities listed on SGX from 1,000 to 100 units from 19 January 2015, making it more affordable for retail investors to invest in a wider range of equities, including blue chips, and enable them to build more balanced and diversified portfolios.
A full list of the current and new board lot sizes of SGX listed companies counters is available Click Here .
Q23. What will happen to those that are listed in multiple counters of different lot size? Example 1:
SingTel is currently traded in board lots of 1,000, 100 and 10 units. After the reduction of board lot size, SingTel will only be traded in board lots of 100 and 10 units.
Stock Name
Stock Code
Board Lot Size
(Before 19 Jan 2015)
Board Lot Size
(After 19 Jan 2015)
SINGTEL
Z74
1000
100
SINGTEL 100
Z78
100
Delisted. Portfolio will be shown as delisted stock.
SINGTEL 10
Z77
10
10
Example 2:
Singapore Airlines is currently traded in board lots of 1,000 and 200 units. After the reduction of board lot size, Singapore Airlines will only be traded in board lots of 100 units.
Stock Name
Stock Code
Board Lot Size
(Before 19 Jan 2015)
Board Lot Size
(After 19 Jan 2015)
SIA
C6L
1000
100
SIA 200
C6U
200
Delisted. Portfolio will be shown as delisted stock.
